Empowering Resolutions, Enhancing Workplaces conflict resolution workplace
Outsourced Ombuds Services to Foster a Healthy Organizational Climate
About digitalmediate
Our Philosophy
At DigitalMediate, we believe that conflict is not something to be avoided but rather embraced as our greatest teacher. Conflict presents unique opportunities for growth, collaboration, and innovation. It is through navigating disagreements and differing perspectives that we uncover deeper insights, strengthen relationships, and foster a culture of continuous improvement.
Every conflict is a chance to learn. By addressing disputes constructively, we develop essential skills in communication, empathy, and problem-solving. We view each challenge as a stepping stone to greater understanding and enhanced teamwork. At DigitalMediate, we are committed to empowering individuals and organizations to harness the transformative power of conflict. Together, we can turn obstacles into opportunities and elevate our collective success to new heights.
Embrace conflict. Learn from it. Grow with it. Achieve greatness through collaboration.
Our Services
At DigitalMediate, we offer a comprehensive suite of conflict resolution services designed to address and transform workplace challenges into opportunities for growth and collaboration. Our services include:
- Individual Counseling Sessions: Personalized support to help individuals navigate personal and professional conflicts.
- Facilitated Conversations: Guided discussions to foster open communication and mutual understanding between parties.
- Mediation: Neutral third-party mediation to resolve disputes and achieve mutually agreeable solutions.
- Upward Feedback: Structured feedback processes to enhance communication and address concerns between different organizational levels.
- Shuttle Diplomacy: Strategic negotiation and conflict management to maintain positive relationships and achieve desired outcomes.
- Resiliency Training: Programs designed to build resilience and coping strategies in the face of adversity.
- Conflict Resolution Training: Workshops and training sessions to equip individuals and teams with essential conflict resolution skills.
- Team Building: Activities and exercises to strengthen team cohesion, improve collaboration, and enhance overall team performance.
Our goal is to empower individuals and organizations to navigate conflicts effectively, fostering a culture of continuous improvement and success.
About digitalmediate
Johnny R. Armijo II has established himself as a pioneering figure in the field of conflict resolution, serving as the inaugural ombudsperson at the University of Northern Colorado, California State University Monterey Bay, and currently at Loyola Marymount University. He also previously served as an Ombuds with the U.S. Department of St
Johnny R. Armijo II has established himself as a pioneering figure in the field of conflict resolution, serving as the inaugural ombudsperson at the University of Northern Colorado, California State University Monterey Bay, and currently at Loyola Marymount University. He also previously served as an Ombuds with the U.S. Department of State, further broadening his impact on both domestic and international workplace culture. With a mission to foster healthy and collaborative environments, Johnny has implemented innovative dispute resolution mechanisms that have significantly enhanced organizational culture and trust in the institutions he has served.
His role has involved providing neutral, independent, and confidential conflict management services, including mediation, facilitated conversations, and resilience training. Through his efforts, Johnny has successfully addressed a wide range of issues—from interpersonal misunderstandings to complex systemic challenges—ensuring that all voices are heard and respected.
Johnny is also a member of the Board of Directors of the California Caucus of College and University Ombuds (CALCAUCUS) and a facilitator in the Foundations training program of the International Ombuds Association, where he helps train new and aspiring Ombuds across the globe.
In addition to his work in higher education and federal service, Johnny has extended his expertise to institutions such as Monterey Peninsula College and to individual clients. Over the past three years, he has been a steadfast advocate for effective conflict resolution, drawing upon his comprehensive academic background, which includes a Master’s degree in Dispute Resolution and Conflict Management from Southern Methodist University. His combination of scholarly training and real-world application enables him to navigate complex disputes and foster a culture of open communication, psychological safety, and mutual respect.
Johnny's unwavering commitment to empowering individuals and organizations through effective conflict resolution continues to leave a lasting and transformative impact on every community he serves.
In addition to his distinguished work in the civilian sector, Johnny R. Armijo II proudly serves as a Senior Master Sergeant in the United States Air Force Reserve, with over 33 years of honorable service across both the Navy and Air Force. He currently serves as an Equal Opportunity Practitioner with the 302nd Airlift Wing at Peterson S
In addition to his distinguished work in the civilian sector, Johnny R. Armijo II proudly serves as a Senior Master Sergeant in the United States Air Force Reserve, with over 33 years of honorable service across both the Navy and Air Force. He currently serves as an Equal Opportunity Practitioner with the 302nd Airlift Wing at Peterson Space Force Base in Colorado Springs, Colorado.
Throughout his military career, Johnny has advised Wing Commanders and senior leaders on complex conflict resolution matters and systemic challenges that impact morale, unit cohesion, and mission readiness across Air Force Wings. His ability to analyze organizational issues and offer practical, strategic solutions has made him a trusted voice in shaping inclusive and resilient work environments.
Johnny has also deployed in support of combat operations, where he supported Airmen operating in high-stress, high-tempo environments. During these deployments, he served as a frontline advocate and resource, helping individuals navigate adversity, manage interpersonal conflicts, and access supportive services. As a Master Resilience Trainer, he has trained hundreds of Airmen and Soldiers in evidence-based resilience skills and certified over 160 personnel during a recent deployment, with global impact through participants from bases around the world.
His commitment to service members is further reflected in his work as a mediator, trainer, and member of the Equity and Diversity Team, where he fosters environments rooted in dignity, fairness, and accountability.
Johnny’s military journey began in the United States Navy, and his decades of global service have provided him with diverse experiences in leadership, cultural competence, and conflict transformation. His dual expertise in both the civilian and military sectors underscores his versatile skill set and unwavering commitment to fostering positive change, strengthening leadership, and building just, mission-ready teams.